Five9 is a cloud-based contact center software that can help your business improve your customer service. The advanced features that give you this capability are call center automation, workforce optimization, performance management, customer engagement, analytics and reporting, and more.

Key benefits of using Five9?

• Call center automation: Call routing, call queuing, and call recording are some of the automation features you can get access to.
• Workforce optimization: Optimize your workforce by forecasting demand, scheduling agents, and tracking performance.
• Performance management: Five9's performance management features can help you track and manage the performance of your agents.
• Customer engagement: Easily manage customer interactions across multiple channels, such as voice, email, and chat.
• Analytics and reporting: Track and analyze your customer service performance with accurate analytics.