For standard orders, a StockX seller processes the item and sends it to a shipping carrier for delivery to a StockX Verification Center. Sellers typically have two full business days (three for new releases; five for Supreme items) to complete the shipment. The process is expedited for customers who opt for Xpress Ship. Xpress Ship items are pre-verified and stored at Verification Centers, ensuring they are shipped within three business days of placing the order. To monitor the status of standard orders, you can conveniently check pending orders by navigating to the My Account, then Buying pages of the website.
StockX operates as a live marketplace where prices fluctuate in real-time based on supply and demand. Once a bid is matched with the seller’s asking price, an order is created, and returns, exchanges or swaps are no longer possible. Users have the option to resell items on the platform if they no longer wish to keep them. While StockX doesn't accept returns or exchanges, every purchase is supported by the Buyer Promise in case of errors such as shipping the wrong order or incorrectly verifying the authenticity of an item. To report an error, customers should submit a Buyer Promise Support Request form within 10 days of receiving the item. Eligibility for the Buyer Promise requires the item to be unworn, in its delivered condition, and with the StockX tag still attached. If StockX requests the item back, a resolution will be provided within approximately five business days from receiving your item.
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