Zoom is a SaaS provider that is best known for its first and flagship product: Zoom video conferencing. What I love about Zoom is that even after branching out into VoIP and contact center software, Zoom has continued to expand and innovate its video meetings platform, incorporating powerful AI tools and tightening up security.

I found Zoom’s user experience to be extremely intuitive, with high-quality video and audio. I enjoyed the control and customizability of Zoom’s platform, which allows the host to spotlight up to 9 attendee’s videos, control the keyboard and mouse of a participant (if they’ve given permission), and co-annotate on screen share. Zoom also includes a wide variety of filters and fun animal stickers.

I was most impressed by all of the personalization options for Zoom’s Waiting Room feature. The meeting host can choose to admit attendees one by one or all at once. In settings, the host selects who goes into the Waiting Room and who gets automatically admitted. Hosts can also message the Waiting Room and customize what is displayed on the screen in the waiting room.

The free version of Zoom is generous, with a participant limit of 100 and several advanced features including breakout rooms, spotlight, waiting room, and automated captions in multiple languages.

Zoom  Dialpad  GoTo Meeting

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